Our response to the inspection in April 2019
The CQC inspection is a reflection of what happens on a specific day. We must admit that on that occasion we did not get things quite right.
We have now rectified all the issues highlighted in the report and all training is now completed.
We are currently waiting for CQC to return and we are confident we can at least achieve our previous rating which was ‘good’.
We are also working with an external company in order to achieve an excellent rating.
So, you can see that we have learnt from our minor oversights and have been putting things right.
Our 30-year track record is testimony to our own proud record of quality of care in Birmingham and why we are still rated as one of the Top 5 care homes in Birmingham, based on recommendations from relatives and friends of residents.